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内容简介:
All the essential tools managers could ever need--in one handy
guide
""Describes in simple terms the practical tools . . . to achieve
success."" -- Alan Mulally, President and CEO, Ford Motor
Company
Real-world tested, real-world proven in organizations ranging in
size from global titans like Boeing and Motorola to mom-and-pops
and home businesses, "The Little Black Book of Management" is the
ideal handbook for busy executives, managers, and entrepreneurs
like you.
In this unique, practical, and easy-to-use guide, you get nearly
100 potent indispensable tools, organized for ease-of-use,
including: - Time management - Brainstorming - Presentations -
Process management (Six Sigma, balanced scorecard) -
Communication/teambuilding
Save time and money by tackling in-house such critical tasks as
brand development, marketing mix, breakeven analysis, or even
designing a business excellence framework. Concise, comprehensive,
and organized for immediate access to the right tools for the job,
"The Little Black Book of Management" is your one-stop source for
all the essential tools managers need to develop the performance of
their teams and organizations.
Suzanne Turner owns and manages Potenza, Ltd., a management
development consulting company, and has also worked with Andersen
Consulting. She currently works with a wide range of organizations
from global corporations to niche providers.
书籍目录:
Preface vii
Acknowledgments vii
Introduction viii
Project Matrix xiii
Day-to-Day Matrix xiv
The Tools
1. Analogies--Creative Problem Solving
2. Balanced Scorecard
3. Benchmarking
4. Brainstorming
5. Brand Development
6. Breakeven Analysis
7. Business Design and Improvement
8. Business Ethics
9. Business Excellence Framework
10. Cause and Effect Analysis
11. Change Cycle
12. Climate for Change Indicator
13. Communication
14. Competitive Product Placement
15. Competitor Analysis
16. Concept Fan
17. Creating a Financial Business Case
18. Creating Commitment
19. Critical Path Analysis (CPA)
20. Cultural Audit
21. Customer Focus
22. Decision Mapping
23. Decision Tables
24. Design of Experiments (DOE)
25. Diffusion of Innovation
26. Effort Impact Graph
27. External Analysis (PEST)
28. Failure Mode Effects and Criticality Analysis
(FMECA)
29. Fault Tree Analysis (FTA)
30. Five Whys
31. Flowcharting
32. Forced Combinations
33. Forced Pair Comparison
34. Force Field Analysis
35. Forward Measurement
36. Gantt Chart
37. Hazard and Operability Studies (HAZOP)
……
Index
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